Network Systems Administrator
Supervisor: IT Manager
FLSA Status: Non-Exempt
Random Substance Testing: Yes
Position Number: ADM/8
Employment Opportunity Summary
The primary function of the Network Systems Administrator is to work with the IT Manager to provide technical assistance and maintenance of back office technology including physical and virtual servers (Microsoft, VMware, Linux), switches, firewalls, enterprise-wide software including OS and server-based applications, as well as support various web-based platforms.
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Employment Opportunity Additional Details
The Network Systems Administrator supports the implementation and maintenance of department servers, network switches, routers, firewalls, and other computing and related infrastructure hardware and software, providing second-tier response to employees and department heads requesting IT services and support.
Administration Essential Duties and Responsibilities
- Prepare and maintain documentation of network configurations and cabling layouts.
- Recommend upgrades, patches, and new applications and equipment.
- Assist in training team members and key users on new hardware and software.
- Assist in the research and recommending approaches for system administration tasks and automation.
- Assist in determining the organization’s system needs.
- Install enterprise-wide back office hardware and software.
- Make needed upgrades and repairs to back office systems and ensure that systems are operating correctly.
- Evaluate and optimize network or system performance.
- Add users to a network, and assign and update security permissions on the network.
- Assist in training users in the proper use of hardware and software.
- Research new technology and make recommendations for its implementation.
- Maintain an inventory of parts for emergency repairs.
- Work with key end users and vendors to facilitate the purchase of right-sized equipment.
- Perform other duties as assigned.
Maintenance / Troubleshooting Essential Duties and Responsibilities
- Take information passed on from tier 1 support and end users relating to trends in network and/or infrastructure performance degradation or failure, perform analysis and troubleshooting to identify root cause and remediation with the end goal of restoration of full performance.
- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations.
- Administer the data/VoIP network infrastructure and supporting systems.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Use appropriate software tools to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Assist in the design, configuration, and testing of back office hardware and related OS software.
- Coordinate with vendors and with City personnel in order to facilitate advanced tech support.
- Gather data pertaining to end-user needs, and use the information to identify, predict, interpret, and evaluate the system and network requirements.
- Analyze equipment performance records and other relevant information in order to determine the need for repair or replacement.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Confer with network users about end-user satisfaction as it relates to system performance.
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Provide hardware and operating system support for the corporate and field computer systems environment, UNIX, Linux, Windows, Storage and virtual.
Security Essential Duties and Responsibilities
- Analyze and monitor server security and implement patches and fixes to address potential security holes.
- Maintain network and computer system security.
- Use of various programmatic platforms to provide back-end scripting, automation and reporting functions.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar or related to the position.
- Associate’s Degree in technology or a related field of study from an accredited institution.
- A minimum of three years experience working as a server/network technician in a business or professional environment of the same or similar size as the City.
- Any equivalent combination of education, certification and experience. (Current professional certifications are preferred.)
- Missouri driver’s license.
- Must successfully complete a pre-employment drug screen and agree to be subject to random drug screenings throughout employment.
Necessary Knowledge, Skills, and Abilities
- Proficient use and support knowledge in; Windows Server 2016+, Exchange, DNS, DHCP, Active Directory, VMware 7+, HPE/Cisco Networking, Storage architecture and infrastructure, RedHat Linux, various command line protocols through SSH, Sophos branded security products, etc.
- Ability to troubleshoot server hardware, software, peripherals and networking issues.
- Familiarity with system design.
- Familiarity with database management and maintenance.
- Ability to communicate effectively via written and verbal interaction with end users and team members.
- Ability to establish and maintain effective working relationships with employees, peers and administration.
- Ability to work well and remain courteous and professional under fast-paced and stressful conditions.
- Excellent time-management and task-prioritization skills.
- City Information Technology Use Policy. These guidelines require judgment, selection, and interpretation in application.
The work consists of varied duties related to the management of the City’s information technology systems. Frequent technology changes contribute to the complexity of the work.
Principal Working Relationships
- Works with the IT Manager to gain overall guidance and direction.
- Interacts with fellow team members and end users to provide quality service and satisfy operational needs.
- Interacts with employees and citizens to foster open communication and a positive attitude.
Purpose of Contacts
Contacts are typically to give or exchange information, provide services, and resolve problems.
Supervisory and Management Responsibility
Tools and Special Equipment
- Personal computer; including microcomputer, hardware, and peripheral equipment.
- Productivity and troubleshooting software, operating systems, and production applications.
- Copy and fax machines.
- Various common and specialty hand tools including pliers, screwdrivers, crimpers, strippers, etc.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The physical activity of this position:
- Fingers – Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discrimination in sounds.
- Repetitive Motion – Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking – Expressing or exchanging ideas or important spoken instructions to other workers accurately, loudly or quickly.
- Climbing – ability to climb and stand on ladders and motorized devices to reach, inspect, repair, and install network wire, network equipment, and other related equipment at, near, or above the ceiling of a given structure.
The physical requirements of this position:
- Sedentary work. Exerting up to 40 pounds of force occasionally and/or moderate amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time with walking and standing required only occasionally.
Visual acuity requirements including color, depth perception, and field of vision:
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing; viewing a computer terminal; and/or extensive reading.
- The worker must be able to discern cable colors including white, orange, blue, green, brown, turquoise, yellow, red and purple; as well as various labels including black on white, white on black, etc.
The work is typically performed in an office. Work may involve the prolonged use of the telephone and personal computer. Evenings, weekends, and on-call status may be required.