Fitness Attendant

Employment Type:

Supervisor: Recreation Supervisor - Fitness & Wellness

FLSA Status: Non-Exempt

Random Substance Testing: Yes

Employment Opportunity Summary

In this fun, fast-paced role, you will perform a variety of duties for Sedalia Parks and Recreation at the Heckart Community Center fitness center. The position includes a high level of face-to-face contact with patrons and the public - and requires a very high level of customer service skills, including answering telephones, performing program registrations, cleaning fitness equipment, and assisting guests on the use of the fitness equipment. No two days will be the same as you work in an environment that values teamwork and positive partnerships.

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Employment Opportunity Additional Details

Essential Duties and Responsibilities: The list of essential functions, as outlines herein, is intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  1. Serve as the first point of contact with persons entering the fitness area: greet members, participants and guests by name; check ID cards and passes.
  2. Provide customer-focused attention during each member interaction by demonstrating excellent communication and interpersonal skills.
  3. Build a network of relationships with members and guest on a consistent basis.
  4. Monitors individuals entering the fitness and track area, allowing admittance only to eligible clients.
  5. Checks in participants and keeps accurate participation records.
  6. Assist in selling programs and memberships by proactively engaging in conversation on the benefits of Sedalia Parks & Recreation programs and memberships.
  7. Assists with daily operations (i.e. answering the phone, taking messages, member check-in, tracking, scheduling appointments, answering questions, etc.).
  8. Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
  9. Processes new member applications; files all health forms, physician consent forms, maintains confidentiality, etc.
  10. Collects money from sales (when/where applicable).
  11. Assists with monthly report and/or monthly hour totals.
  12. Clean fitness center equipment, including but not limited to strength equipment, cardio equipment, free weights, fitness flooring, equipment mats, fans, mirrors, and desk areas.
  13. Instruct guests on how to use equipment while performing client fitness orientations.
  14. Maintain first aid, CPR, and AED certifications, as well as knowing all safety and emergency procedures for the facility and being able to act quickly and responsibly in emergencies.
  15. Assists other staff with first-aid and CPR/AED in the event of an emergency.
  16. Demonstrates work ethic, ingenuity, customer care, and attention to detail.
  17. Apply rules and policies of Sedalia Parks & Recreation equally to persons in and/or using the facility.
  18. Performs other duties as assigned.

Condition of Employment:

  1. Must pass a Background Criminal Investigation check.
  2. Must be willing and available to work early morning, morning, afternoon, evening, weekend, and holiday shifts as scheduled by immediate supervisor, not to exceed 1,500 hours per year.
  3. CPR/AED and standard First Aid certification required within 60 days of employment.

Minimum Qualifications:

  1. High School diploma plus six (6) months customer service experience, or any equivalent combination or education and experience.
  2. Possess strong interpersonal skills relating to all age groups: youth, teens, adults, older adults.
  3. Knowledge of park and recreation practices and fitness facility programs preferred.

Necessary Knowledge, Skills and Abilities:

  1. Working knowledge of data entry into the computer, and knowledge of telephone etiquette.
  2. Skill in handling cash transactions, operating cash register, and giving correct change.
  3. Ability to establish and maintain effective working relationships with employees and the public; ability to communicate effectively, verbally and in writing; ability to follow written and verbal instructions.

Tools and Equipment:

Personal computer, point of sale computer, 10-key calculator, telephone, copy machine, fitness equipment


Guidelines include city and department policies and procedures, Health Department codes, and American Red Cross guidelines. These guidelines are generally clear and specific, but may require some interpretation in application.

Principal Working Relationships:

Contacts are typically with co-workers, members of civic and community groups, vendors, managers, instructors, maintenance workers, and the general public.

Purpose of Contacts:

Contacts are typically with co-workers, members of civic and community groups, vendors, managers, instructors, maintenance workers, and the general public.

Purpose of Contacts:

Contacts are typically to give or exchange information, resolve problems and provide services.

Physical Demands and Working Environment:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The work is typically performed while intermittently sitting, standing, stooping, walking, bending, kneeling, crawling, crouching, talking and hearing. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms.
  2. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
  3. Work is performed primarily in fitness area, but may also be exposed to occasional outside weather conditions. The noise level in the work environment is usually medium.