Permit Technician
Supervisor: Chief Building Official
FLSA Status: Non-Exempt
Random Substance Testing: No
Position Number: CE/5
Employment Opportunity Summary
This position is responsible for performing technical and administrative duties in the processing of building permits and in support of office operations.
Employment Opportunity Additional Details
Job Scope:
The purpose of this position is to provide secretarial support to the Building & Code department. Successful performance helps ensure efficient office operations.
Essential Duties and Responsibilities:
1. Serves as the first point of contact for customers to provide assistance with Building & Code department policies and procedures. Assists contractors, builders, engineers, architects and members of the general public at the counter. Directs questions, complaints and concerns to appropriate staff.
2. Supports the Building Official, as well as general support to others in the Department including Building Inspectors and Code Enforcement Officers.
3. Compiles data and prepares the department monthly report and annual report for distribution to Pettis County, City Council, the Building Official and the Community Development Director.
4. Answers the office telephone; screens and directs calls to appropriate staff.
5. Orders and maintains office supplies. Receives, sorts and distributes mail.
6. Processes building, mechanical, electrical, plumbing, demolition and sign permits both in person and electronic submittals. Maintains a database of future construction projects and projects in process. Processes permit payments. Balances cash drawer daily.
7. Receives and distributes commercial and residential building plans. Performs clerical tasks such as scanning and filing plans as well as any supporting backup documentation submitted.
8. Issues property addresses and address changes.
9. Maintains logs for Certificates of Occupancy.
10. Processes all departmental purchase orders.
11. Prepares responses to Records Requests.
12. Serves as the administrator for Comcate and distributes customer portal complaints to the appropriate staff.
13. Provides administrative and secretarial support to the, Developmental Review Committee, Community Development Council Committee, Board of Appeals; explains zoning and variance procedures and appeals to property owners; schedules meetings and compiles meeting packets; prepares public hearing notices for publication; attends meetings and records minutes; prepares written minutes; maintains files.
14. Cross-trains with Community Development Administrative Assistant to provide coverage when needed (vacations/sick-leave, lunches and emergencies).
15. Drafts forms and correspondence for review for department staff.
16. Maintains building department archival materials as required by statute. (plans/permits/rulings).
17. Occasionally attends City Council or other meetings typically after normal business hours.
18. Performs other related duties as assigned.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar or related to the position.
Minimum Qualifications:
1. High School diploma or GED.
2. Prefer Associates Degree in secretarial science, business or related field.
3. 2 years experience in office environments or other administrative work.
4. Knowledge of municipal government practices preferred.
5. Proficient with all products in the Microsoft Office suite.
6. Valid driver’s license.
7. Ability to deal with difficult citizens using effective confrontational and problem-solving skills.
8. Ability to organize tasks and working environment in order to maximize efficiency with attention to customer service.
9. Ability to obtain required Permit Technician certifications thru the International Code Council. Must pass at least one test within the 1st year of employment.
Necessary Knowledge, Skills, and Abilities:
1. Knowledge of modern office practices and procedures.
2. Knowledge of Excel, Word or similar spreadsheet and word processing programs required.
3. Knowledge of city ordinances and building codes.
4. Knowledge of city and department policies and procedures.
5. Skill in using a computer and standard office equipment.
6. Skill in oral and written communication
7. Confidentiality is a must.
Guidelines:
1. City codes and ordinances, international building codes.
2. Guidelines require judgment, selection, and interpretation in application.
Complexity:
The work consists of related technical and secretarial duties. Frequent interruptions contribute to the complexity of the work.
Principal Working Relationships:
1. Contacts are typically with co-workers, contractors, surveyors, architects, engineers, elected officials, other city employees, homeowners, real estate agents, vendors, and the general public.
2. Staff, City Council Members and other City Officials.
Purpose of Contacts:
Contacts are typically to give or exchange information, provide services, resolve problems, motivate or influence persons, and clarify, justify, defend, negotiate, or settle matters.
Supervisory and Management Responsibility:
None.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed while sitting at a desk or table with intermittent standing or stooping. Some reaching and bending may be required. The employee occasionally lifts light and heavy objects typically not to exceed 50 pounds, and may be required to distinguish between shades of color.
Work Environment:
The work is mostly sedentary and typically is performed in an office. Work may involve prolonged use of the telephone and personal computer. Evenings will be required.