Memory Lanes — Bowling Center Manager

Employment Opportunity Summary

The Memory Lanes -- Bowling Center Manager provides leadership and direction for Memory Lanes, ensuring the facility delivers high-quality recreational experiences for the community. This position exists to manage the day-to-day operations of the bowling center, foster strong customer and league relationships, and support the mission of Sedalia Parks & Recreation by creating a safe, welcoming, and profitable environment.

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Questions and resumes can be submitted via email at jobs@sedalia.com.

Employment Opportunity Additional Details

Job Scope:

The Bowling Center Manager oversees all daily operations of Memory Lanes, including staff supervision, customer service, leagues, tournaments, food & beverage, and facility upkeep. This position manages a team of full-time and part-time employees, prepares and monitors the annual operating budget for the bowling center and kitchen, and serves as the primary contact for all league play and community groups. While not responsible for esports  programming, the Manager is accountable for the overall performance of all other building operations, ensuring strong financial results, quality guest experiences, and efficient facility management, with work hours that include evenings, weekends, and holidays.

Essential Duties and Responsibilities:

Operations Management

• Oversee daily bowling center operations including lanes, front desk, party room, food & beverage, and customer service.
• Ensure equipment and facilities are maintained at high standards in coordination with the full-time Maintenance Supervisor of Memory Lanes.
• Monitor facility cleanliness, safety, and compliance with health regulations.
• Act as primary point of contact for guest concerns and resolve issues promptly.

Staff Supervision

• Directly supervise full-time staff members and oversee part-time employees.
• Manage scheduling, training, evaluations, and professional development for staff.
• Foster a positive, team-oriented workplace culture that emphasizes customer service and retention.
• Develop and manage staff schedules for full-time and part-time employees; review and approve timesheets to ensure accurate payroll processing.

Financial Management

• Prepare and submit annual budget requests (staffing, food, supplies, shoes, balls, pins, events, custodial, and training).
• Monitor monthly revenues and expenses; provide reports and recommendations to the Assistant Director of Parks.
• Identify opportunities for revenue growth, cost savings, and program enhancements.
• Initiate capital requests for major purchases/projects for Parks Director and board consideration.

Leagues & Programs

• Serve as the main point of contact for all leagues play, including registration, scheduling, lane assignments, rule enforcement, scoring, tournaments, and awards.
• Build and maintain strong relationships with league officers, associations, and community partners.
• Promote growth of leagues, tournaments, and special bowling events.

Customer Experience & Events

• Oversee quality of customer service across all touchpoints, including open bowling, leagues, concession, and party rentals.
• Support staff in executing events, rentals, and group outings to ensure exceptional service.
• Assist in developing and implementing marketing, promotions, and community outreach strategies with the Marketing & Special Events Manager.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar or related to the position.

Minimum Qualifications:

Education & Experience

• Bachelor’s degree in Recreation, Hospitality, Business Management, or related field preferred; equivalent experience considered.
• Minimum 3 years supervisory or management experience in recreation, hospitality, or entertainment setting.
• Experience in league operations or organized recreation programming strongly preferred.

Knowledge, Skills & Abilities

• Strong leadership, staff management, and communication skills (written and oral).
• Proven ability to manage budget, analyze revenue/expenses, and prepare reports.
• Knowledge of bowling operations, equipment, and league management desirable.
• Ability to resolve conflicts, build community relationships, and provide high-quality guest service.
• Proficiency with point-of-sale systems, scheduling software, and Microsoft Office Suite.
• Ability to work collaboratively across multiple divisions, balancing the needs and priorities of both Recreation and Parks teams.
• Knowledge of facility safety guidelines and regulations.
• General knowledge of maintenance and custodial procedures.
• Flexibility to work evenings, weekends, and holidays as required.

Condition of Employment:

• Must successfully complete a pre-employment drug screen and agree to be subject to random drug screen throughout employment.
• Must pass a Background Criminal Investigation check.
• Must be willing and available to work early morning, morning, afternoon, evening, weekend, and holiday shifts as needed or scheduled by the Assistant Director of Parks.
• CPR/AED and standard First Aid certification required within 60 days of employment.
• Valid Driver’s License.

Guidelines:

• City and department policies and procedures.
• Supervisory instructions, building codes, and special event guidelines.
• Guidelines require judgment, selection, and interpretation in application.

Complexity:

The Memory Lanes — Bowling Center Manager position involves a wide range of responsibilities requiring independent judgment, multitasking, and the ability to respond to both planned and unexpected situations. The role balances staff supervision, financial monitoring, customer service, and league operations while ensuring compliance with departmental policies and safety standards. The Manager must analyze problems, recommend solutions, and adapt to fluctuating business levels, customer expectations, and facility needs.

Principal Working Relationships:

• Internal: Assistant Director of Parks; Director of Sedalia Parks & Recreation; Sedalia Parks & Recreation staff; bowling center employees (full-time and part-time).
• External: Bowling league officers and participants; general public; vendors and contractors; community organizations; tournament officials; party and rental clients.

Purpose of Contacts:

Contacts are made to supervise staff, coordinate services, resolve customer issues, and foster positive relationships with league representatives and community groups. Additional contacts are made to exchange information, negotiate services, secure resources, and ensure the effective delivery of programs and events.

Supervisory and Management Responsibility:

Directly supervises full-time and part-time employees. Responsibilities include hiring, scheduling, training, evaluating, and developing staff, as well as maintaining performance standards and ensuring compliance with departmental policies. The Manager also provides leadership in budget preparation, operational planning, program growth, and customer service standards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires frequent standing, walking, and movement throughout the bowling facility. The position may require occasional lifting of supplies, equipment, or bowling-related items weighing up to 40 pounds. Duties also involve bending, reaching, and performing light manual tasks associated with facility oversight. Extended periods of computer and telephone use are also required.

Work Environment:

Work is performed in a recreational facility environment that includes bowling lanes, food service areas, and public gathering spaces. The environment can be noisy and fast-paced, particularly during peak hours, leagues, and special events. The Manager must be available to work evenings, weekends, and holidays as needed. Occasional exposure to cleaning supplies, mechanical equipment, and varying temperatures within the facility is expected.

Performance Metrics (Success Factors):

• Revenue generation and cost control within approved budget.
• Growth and retention of leagues, tournaments, and program participants.
• Customer satisfaction and positive community engagement.
• Staff performance, morale, and retention.
• Facility cleanliness, operational efficiency, and equipment uptime.